Vacation Rentals 2U - Frequently Asked Questions - Check out our large selection of Vacation Homes, Beach Houses, Vacation Condos and Ski Chalets for Rent by Owner

Since the online service we provide for vacationers is comparable to that offered by a newspaper or magazine through which vacation homes are advertised, we still recommend that you take steps to protect yourself by requesting references and a list of past renters from the homeowners before agreeing to rent. If possible, we also suggest that you visit the property in advance.

Q2: Can you help create or modify my ad?

Of course! We are here to help in any way we can. E-mail us to create or modify your ad for you. To edit your listing on your own, simply login to your account and click on Edit Property. Click here for Printable Editing Instructions.

Q3: I cannot see changes that I made to my ad

All edits and changes are live and are effective immediately. Since all our pages are cached in our browser or ISPs caching server you will need to click refresh/reload on your browser while viewing the region page you added you?re listing to as well as your listing page. Sometimes your ISP?s caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time. If you see the correct information in your Account Center when logged into your account, your listing has been changed.

Q4: My new ad is not showing on the website

All new properties, edits and changes are live and are effective immediately. Check to make sure you chose a city and state for your property location when creating your ad and clicked on the blue Update Location button. also, since all our pages re cached in our browser or ISPs caching server you will need to click refresh/reload on your browser while viewing the region page you added you?re listing to. Sometimes your ISPs caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time.

Q5: Which spot will my ad be displayed

It all depends on the Main Membership that you purchase. All Deluxe and Multi-Unit properties will randomly rotate amongst each other ABOVE all of the Standard properties. The Standard properties will randomly rotate amongst each other BELOW all of the Deluxe properties. Also, the Deluxe and Multi Unit will randomly rotate as a Featured Property on several pages of the site giving your ad much more exposure than Standard properties.

Q6: What is the difference between the Deluxe and Standard Main Membership?

The Deluxe Membership gives your property up to 6 times more exposure than the Standard Membership. Deluxe listings will appear randomly ABOVE all of the Standard listings when someone performs an Advanced Search Deluxe listings will also appear ABOVE the Standard listings on the separate Popular City Destinations Search. Your property will also randomly show up on the left of all pages as a Featured Property. Standards DO NOT. You can have up to 30 photos with a Deluxe listing and 5 with a Standard.

Q7: I have more than one property in the same location, am I eligible for the Multi Unit Membership?

Yes, our Multi-Unit Membership is only $250 for 12 months and promotes 2 vacation rentals in the same location. This package gives you 2 separate Deluxe Memberships with their own rental id, calendar, descriptions, etc. Each additional ad for a property in the same building will cost an additional $125.

Q8: Do you offer discounts for more than one property in separate locations?

If you are listing multiple summer vacation rental properties at different locations, certain discounts may apply for Deluxe Memberships only. Please contact us for more information about multiple property listing rates.

Q9: What is the Special?s Package and is it included in My Main Membership?

Special's Packages are NOT included in ANY Main Membership. It is an Add-On Package (optional) and can be purchased by logging into your account and clicking on the Buy Specials Package link. This will give you the ability to have your ad posted on up to 8 additional pages of our website.

Q10: What is the Additional Town Package and is it included in My Main Membership?

We offer the ability to list your ad in additional bordering towns for more exposure. This is ONLY for properties that are on the borders of certain towns or towns known as more than one name and will need to be approved by ShoreSummerRentals.com. E-mail us for details.

Q11: Having Trouble Uploading Photos

If you have followed the directions exactly on how to upload your photos and nothing is happening or the system kicks you out, your photos may be too large. Please e-mail us the photos (2 at a time) and I will resize and upload them onto your ad.

Q12: I Cannot Edit My Calendar

Once you login, click on ?Update Calendar? link. If you have a pop-up blocker set up on your computer, the calendar may not pop-up so press the "Control Key" and the ?Update Calendar? link at the same time. To block or unblock one day, click on the date box and a green check mark will appear or disappear To block a full week, click on the ?+? key and the green check mark will appear for entire week. To unblock a full week, click on the ?-? key and the green check mark will disappear for entire week. Please DO NOT BLOCK OUT THE DAY A RENTER IS DEPARTING YOUR RENTAL if that evening is still available to be rented. If that date is blocked out, your ad will not show up if someone is searching by date availability for a rental to start on that day. For example, if you have a renter arriving on Saturday, July 4th and departing on Saturday, July 11th and the week of July 11th is still open ? keep the date of July 11th open.

Q13: Can I Switch Out Properties During the Year?

Each membership is property specific and cannot be swapped with other properties once they sell or book up. You will need to purchase a separate listing for each property:

Q14: I Sold My Property, Can I Receive a Credit or Refund?

No. There are no refunds for properties that are sold during their current membership. We can transfer the listing into the new homeowner?s name for a $25 transfer fee. E-mail for details.

Q15: Can You Renew My Listing With Last Years Credit Card Information?

No. For your security, we do not save credit card information on file. Your listing will NOT automatically renew.

You will need to login to your account, click on Renew Listing and enter updated credit card information to renew.

You can also mail a check to P.O. Box 55, Somers Point, NJ 08244 or call 877-SHORE-4U (746-7348) with your credit card number for us to manual process it for you.

Q16: Can I Reserve a Vacation Rental Property through Vacation Rentals 2U.com and ShoreSummerRentals.com?

No. We are strictly an advertising tool so all transactions must be coordinated through the renter and the property owner directly. Click here to search for the perfect vacation rental property.

Membership Prices, Details and Payments

Q17: One Year Membership Term Only

We offer ONE year memberships only.

Q18: Is there setup fees involved to create my vacation rental property advertisement?

No. We are here to help! If you are not computer savvy, we will be happy to create your vacation rental property ad(s) at no additional cost. Print and fill out this Property Detail Form and mail or fax it to us with payment for the Main Membership plus any Add-On Package (optional). We will contact you as soon as vacation rental ad is complete for you to review for accuracy.

Q19: Are there management or referral fees involved with VacationRentals2U.com and ShoreSummerRentals.com

No. There are NO management or referral fees involved with VacationRentals2U.com and Shore SummerRentals.com. Your only fee is the Main Membership cost and Add-On Package (optional) cost for a one-year listing of your vacation rental property. There are no hidden charges or unexpected terms.

Q20: Do I have to have a credit card to sign up?

No. You can mail a check made payable to ShoreSummerRentals.com and mail to P.O. Box 55, Somers Point, NJ 08244. Before mailing check, please register on the site so that I have your contact information or include your contact information with check. Once the check is received, I will create a blank ad for you to update at your convenience. If you would like us to prepare the ad for you, print and fill out this Property Detail Form and include it with your check. We will contact you as soon as vacation rental ad is complete for you to review for accuracy.

Q21: Main Membership Details and Pricing

Click here to view details and pricing.

Q22: Add-On Package Details and Pricing

Click here to view details and pricing.

Q23: Making Payments

By Check: please allow at least two weeks from the time it is mailed before it is processed. A notification by email is sent after each payment is processed. If you do not receive an email from us after 2 weeks, please contact us about the payment.

By Credit Card: your credit card payment is usually processed immediately, but may take up to 24 hours. To find out if your payment has been processed please log in (using home owner login at the top of this screen) and check the status of your listing. If original purchase, you will see a property in your account center that needs to be created with an expiration date a year from the current date. If it is a renew, please check your listing expiration date to see if it extended another year from your last expiration date. Also, a notification by email is sent after each payment is processed.

Q24: Do You Have Auto Renewal Billing?

No. For your security, we do NOT save credit card information on file. A renewal needs to be initiated by you by logging into your account, clicking on Renew Listing and entering your up to date credit card information. You can also mail a check made payable to ShoreSummerRental.com and mailed to P.O. Box 55, Somers Point, NJ 08244.

Q25: Rental Guarantee

If you are dissatisfied with your INITIAL Vacation Rentals 2U.com or Shore Summer Rentals.com listing please e-mail us and we will review your ad to go over it in detail to see if it has received proper exposure. If your ad has received over 10 e-mail contacts in a 3 month period, a refund will not be issued. If not, we will cancel your listing and issue a prompt refund. The refund will be based on the following chart:

   0 -   30 days    -    100% refund
31 -   90 days -       60% refund
91 - 120 days   -      40% refund
121 days plus   -       0% refund

Please note, after the 121st day listed on the site (from the date the property was initially added to our site), NO refunds will be issued. Refunds are available for your first listing only. If you renew your listing there will be no more guarantee and no refund will be issued.

Q26: Refunds

Cancelling a subscription before the maximum duration does not result or entitle the property owner to a refund for any unused listing time. Natural disasters or sale of a home does not constitute a refund. The sale of your property or property removal from rental market does not constitute a refund.

Q27: Payment Address

Please make checks payable to:

ShoreSummerRentals.com
P.O. Box 55
Somers Point, NJ 08244

Security

Q28: Are VacationRentals2U.com and ShoreSummerRentals.com secure sites?

VacationRentals2U.com and Shore SummerRentals.com have employed sophisticated technology to ensure the most secure website for our advertisers and visitors. Our website was designed with your security in mind.

Exposure

Q29: How much web traffic does VacationRentals2U.com and ShoreSummerRentals.com get?

The Shore SummerRentals.com website has been a high traffic resource for the past 6 years that receives thousands of hits per day for summer rental properties. Traffic, however, is a relative measure. What counts is the quality of traffic received on the website, not just the quantity. We pride ourselves in the volume of quality inquiries received on a regular basis, i.e., serious clients looking to rent your vacation rental property. We will strive daily to provide the same results with VacationRentals2U.com.

Q30: How will I know if people are looking at my vacation rental listing?

Once your vacation rental property is in our index and published on the website, you can monitor the visits to your vacation rental property page.

Benefits include:

Email inquiries from potential property renters are stored on your account for easy reference. We provide you with a real-time page counter that keeps track of all your hits. To view the page counter, just click on your vacation rental property details and look at the counter located at the bottom of the page. You may reset the counter at any time.

Q31: How will I receive vacation property rental inquiries?

Once a potential renter finds your vacation rental property in our index, they will complete a simple inquiry form and the information will be sent to your chosen email account. You have the option to change this email address at your convenience. Additionally, your telephone number will be available for people who prefer to speak with a live person.

Q32: How do you promote the VacationRentals2U.com and ShoreSummerRentals.com website?

Results are key, and to that end we have gone to great lengths to make sure that your summer vacation rental property listings on the VacationRentals2U.com and Shore SummerRentals.com websites receive maximum exposure. With extensive advertising, paid search engine placement, and a search engine optimization, we make sure that you get the most value for your listings.

Paid Search Engine Placement
We partner with top search engines and directories so that our website and your listings receive the most exposure possible.

Search Engine Optimized Website
By making sure that our site is optimized for search engine indexing and is search engine friendly, we have been able to achieve phenomenal results with many of the top search engines and indexes on the Internet. We continually strive to make our site as easily accessible and well placed as possible.

Q33: What are the advantages of listing my vacation rental property on the VacationRentals2U.com and ShoreSummerRentals.com website?

The most important advantage is value. We offer you exceptional value when you advertise your vacation rental on VacationRentals2U.com and ShoreSummerRentals.com. We have incorporated extensive techniques to make our site user-friendly for both potential renters and paid advertisers alike.

Location

Q34: What shore vacation towns are included for rental properties on the VacationRentals2U.com and ShoreSummerRentals.com website?

VacationRentals2U.com and ShoreSummerRentals.com nowaccommodates vacation rental properties in all the United States to be advertised. We are currently looking for properties in all US towns.

Q35: Besides Jersey shore rental properties, what other vacation rental destinations are featured on our site?

VacationRentals2U.com and ShoreSummerRentals.com has just launched two new sites which now accommodates vacation rental properties in all the US to be advertised. We are currently looking for properties in all United Stated towns.

Q36: Do the VacationRentals2U.com and ShoreSummerRentals.com websites aalso promote winter vacation rental properties?

Yes. We can accommodate vacation rentals throughout the entire year - Spring, Summer, Fall and Winter getaways right at your fingertips. This also includes popular East Coast vacation destinations, such as Disney World in Florida all the way to the Grand Canyon. Please bookmark VacationRentals2U.com and Shore SummerRentals.com or contact us for additional information.

Ad and Account Management

Q37: Listing Title Tips

The Listing Title is very important. It is the first things renters see and needs to grab their attention. We have a few tips and suggestions:

Check that you use correct spelling
The use of symbols, numbers, or letters must adhere to the true meaning of the symbol
Avoid excessive capitalization, repeated and unnecessary punctuation or symbols, and repetition Change your title often to keep your listing fresh

Q38: Listing Guidelines

We have certain guidelines that need to be adhered to when creating your ad.

External URLs
VacationRentals2U.com and Shore SummerRentals.com has a dedicated area in our listings to place up to 3 external URL?s that pertain to your property such as a personal website you created for your property with more photos, descriptions, etc. Links to any of our competitor?s site is strictly PROHIBITED and will be removed from your ad. You will be notified that this was done and warned that if it is placed on the ad again, your ad will be removed from site with no refund.

Email Address in Body of Ad Prohibited
Listings that contain email addresses are prime targets for email collecting spiders that look for email addresses for mailing lists that they sell to spammers. This is how SPAM is sent. If email addresses are present in our listings we will get spidered by these email collectors which will slow down the site, lower the listing views and inquires, and cause property owners to be spammed.

Each Listing is for ONE Property in ONE Location, Ads for Multiple Homes are Prohibited VacationRentals2U.com and Shore SummerRentals.com listings are designed to advertise ONE PROPERTY in ONE LOCATION. You may NOT list more than one property per listing. If this is observed, you will be warned to remove the additional property advertisement, photos, etc. If you do not remove the information, ShoreSummerRentals.com has the right to deactivate your listing with no refund. Closest Appropriate Region Your listing must be placed in the closest appropriate region to your property. Accurate Property Information
Your listing must reflect accurate information about the property.

Plagiarizing Listings Prohibited
Please do not copy information from another listing.

Review and Approval of Ads
All listings must be reviewed by VacationRentals2U.com and Shore SummerRentals.com to ensure that they adhere to the guidelines specified in each section above. When building your listing, please double-check every field to ensure they don't include such items as, incorrect information, the characters < or >, email addresses, phone numbers or websites. These items will cause your listing to be rejected now or possibly deleted at a later time. VacationRentals2U.com and Shore SummerRentals.com reserves the right to alter or permanently remove any listing that violates our guidelines or we feel could compromise the potential renter and/or our site's integrity without warning or notice.

Q39: Forgot Username or Password

If you forget your username or password, you may obtain it by clicking on the Member Login page from our Home Page and then clicking on Forgot Password link on the top of our home page and entering your email address. Your password will then be mailed to your email address, assuming you have previously registered with us, and the email address you enter is the same one you registered with.

Q40: Transfer a listing

VacationRentals2U.com and Shore SummerRentals.com listings are transferable upon the date of transfer of vacation rental (i.e. sold or transferred to a new owner for the advertisement of the same property). As such, if you transfer your vacation rental, supply us with the new vacation rental owner's name and address, as well as billing information. Please note they have to be advertising the same property that you advertised. We will contact the new vacation rental owner and continue service upon their approval. There is a $25.00 transfer fee. If you wish to cancel your service due to a sale or transfer, the cancellation policy above will apply. No pro-rated refunds will be offered to terminate your listing due to the sale of a property or if taken off of the rental market.

Q41: Change Email address

Once logged in, click on "Edit Contact Information" on the LEFT in under the "Account Center Home" link to update or edit the following information. Make sure you save any changes.

Mailing Address
E-mail Addresses/User Login
Phone Numbers
Password

Q42: Modify/Delete Listings

You have full access to your listings 24 hours a day. You can modify any portion of your listing at any time, including the pictures. You can also delete your listing altogether. Great flexibility and you control all of it. Click here for editing instructions.

Q43: Having Trouble Registering on Website

If you attempt to register on the site by clicking on Advertise Your Rental and you receive ?The current user is already in the database. Please use another email address? that means that you have registered on our site in the past and already have an account set up. If this is the case, please e-mail us requesting your login information.

Q44: Change E-mail Address (Username)

Once logged in, click on "Edit Contact Information" on the LEFT under the Account Functions to update or edit the following information: Mailing Address E-mail Addresses Phone Numbers Password

Q45: Change Password

Once logged in, click on "Edit Contact Information" on the LEFT under the Account Functions to update or edit the following information:

Mailing Address
E-mail Addresses
Phone Numbers
Password

Q46: Property Address Visible on Ad

We now offer the option to make your property address visible on the ad. There is an option to deactivate this when entering your property address. We need the address for our records but you can check the 'Hide Address' box if you do not want the public to see it. I highly recommend showing the address as it is more likely for a renter to be interested in your property if they know the location. Most renters will just skip to the next property in their search results because they have the exact location.

Q47: How Can I Protect my Privacy

We need the address for our records but you can check the 'Hide Address' box if you do not want the public to see.

Q48: Do I Need to Know HTML or How to Design my Summer Vacation Rental Page?

Nope. When you join VacationRentals2U.com and ShoreSummerRentals.com you will complete a simple online form about your vacation rental such as detailed descriptions, rates, calendar availability and you will also have the ability to upload your own photos. If you need help, we are here for you!

Q49: How Do I go about Changing and Updating my Vacation Rental Property Listing?

Once you have added your vacation rental property to the VacationRentals2U.com website, your information will duplicate on the ShoreSummerRentals.com website. No need to enter your property information twice even though you will get twice the exposure by being on two sites. You may change any part of your property listing by logging into a secure administration area where you are given a Web-based form ? similar to those used to create the original listing. You may change your information as often as you like. Once you are done, your web page and rental property information will be automatically updated.

Q50: Who Updates my Listings?

You do! We provide you with a secure Web-based administration tool, which allows you to update the details of your vacation rental property such as availability, rates, description, title, amenities, photographs, rental policies, and terms. We make sure that your vacation rental listing page is immediately updated on both the VacationRentals2U.com and ShoreSummerRentals.com sites.

Q51: May I provide links to other web pages external to my ad?

In general, the answer is ?yes?; however there are rules concerning which links are acceptable and which links are not. We do ask for the link to point to another web page that contains additional information about that property. If you have multiple listings with us, you may link your Cape May vacation rental, for example, to your Wildwood vacation rental page, and vice versa. We reserve the right to remove links to websites that directly compete with VacationRentals2U.com and ShoreSummerRentals.com.

Google Maps

Q52: Google Maps

VacationRentals2U.com and ShoreSummerRentals.com now offers the Google map feature that can be attached to your ad for people to see the exact location your property is located. You will need to update this information by logging into your account and clicking on ?Map Your Property? next to the Google icon.

Q53: Map is Not Showing My Location Accurately

If you are not happy with the way Google Maps is displaying the location of your property, you may need to find the latitude and longitude of your property's location. This information can be entered directly under the area where you enter in your address in the Google maps area. To find the latitude and longitude of your property, try this website. You can also check out Google Maps Support.

Q54: Can I Disable the Map?

Yes. You do not have to set it up at all but if you do and decide later that you do not want it on your ad, simply login to your account, click on Google maps icons and then click on Disable Map from Database.

Photos

Q55: How do I add and change photographs to my vacation rental listing?

Posting the Main Photo
Once logged in, click on the "Change" button to the right of the Main Photo caption under the word "Action". A "Browse" box will appear, click on that button and there you can select the photos from your local computer that you wish to upload to your ad. Double click on the file name of the photo on your local computer and then click on "Upload".

Posting the Additional Photos
Once logged in, go to the bottom of the page and click on the "Add" button. A "Browse" box will appear, click on that button and there you can select the photos from your local computer that you wish to upload to your ad. Double click on the file name of the photo on your local computer and then click on "Upload".

You can type in a Caption for your photo. Click the Add button. This will upload the photo. Note: you can change the order the photo is displayed by changing the number in the box under the Order column.

You will also be able to delete photos and update captions from this page. If the photo does not upload, it probably means your photo is too large and will need to be resized. Please feel free to e-mail your photos to me at maria@shoresummerrentals.com and I will resize and upload for you.

Other Options to Add Your Photos
Each listing may include 5 PHOTOS (Standard Membership) or 30 PHOTOS (Deluxe Membership)

There are several ways to get your photos posted on ShoreSummerRentals.com.

1. Upload them yourself.

2. E-mail them. Simply attach your photos and e-mail them to us at photos@shoresummerrentals.com. Be sure to indicate your name and vacation rental number so we know where to post your photos.

3. Send Us a Link. If your photos are located on another website or your vacation rental website simply e-mail us at photos@shoresummerrentals.com the website URL for each photo. If the site allows us to copy the photos, we will.

4. Snail-Mail a Disk. Let us do all the work for you. Mail your disk of photos to the address below. We will upload and add them to your vacation rental listing for you.

Vacations Rentals 2U.com / ShoreSummerRentals.com P.O. Box 55 Somers Point, NJ 08244

Q56: Photo Order and Captions

You can type in a Caption for your photo. Click the Add button. This will upload the photo. Note: you can change the order the photo is displayed by changing the number in the box under the Order column.

Q57: How Many Photos Am I Allowed to Post

Up to 30 with a Deluxe, Multi Unit, Bed & Breakfast and/or Hotel/Motel Membership. Up to 5 with a Standard Membership.

Q58: Can I Copy Photos from Another Website?

Many other sites copyright your photos once you add them to your listing and thus they cannot be legally uploaded to our site without permission. You must obtain permission from the other site before uploading your photos to your listing.

Q59: Do You Charge to Update Photos or Make Changes to My Property Listings?

No, we do not charge for updates to your listings. As a paid member, you are entitled to log into your account and make changes to your ad as you see fit. We provide you with the necessary online tools to easily update your vacation rental property listings.

Q60: My photos were copied

If you believe that your ad has been plagiarized, please e-mail us.

Q61: More Photo Tips

Pictures say a thousand words. I cannot stress enough how important photos are since most renters will not see your property until the day that they pull up to at the start of their vacation. Make sure your photos are very bright and you post all the rooms of the home as well as the surrounding areas. People love outdoor shots such as ocean views, the beach, the boardwalk, nightlife, etc. More pictures will put you ahead of all the competition and secure you significantly more rental income than owners who only post a couple dark interior photos.

Calendar

Q62: Do You Offer a Rental Property Availability Calendar?

Yes, there is an availability calendar in which you simply select the dates your vacation rental property is unavailable. Renters can now search by property availability so please keep the calendar up to date. It?s easy to use and is provided at no extra charge.

Q63: Where Do I Update My Calendar?

Once you login, click on Update Calendar link.

Click on each day that is reserved and a green check mark will appear and automatically block out the date. To block one day, click on the actual date.

To block a whole week, click on the + sign to the right of the week rented.

To block unblock a whole week, click on the - sign to the left of the week rented.

*Please note that if you have a pop-up blocker set up on your computer, the calendar may not pop-up so press the "Control Key" and the "Start Date" or "End Date" box at the same time.

Q64: Do I Have to Update My Calendar?

While keeping a calendar up to date is not required, our research has shown that most vacationers skip over properties that show all availability open. It gives the renter a sense of urgency when they see others are interested in your property and that they should act quickly. If you still do not want to use the calendar feature, you can leave it blank.

Q65: Can I Link Another Calendar to My Ad?

No. Our properties can be searched by availability according to OUR calendar.

Rental Property Rates

Q66: Where Do I Post My Rates?

Once you login, click on Edit Rates.

You will need to Add or Edit each weekly rate individually!

Click on a Start Date or End Date field to change or add dates.

Click on "New" to the right for a New entry.

Edit a current entry and click "Save" to the right.

To Delete an entry, select "Delete"

*Please note that if you have a pop-up blocker set up on your computer, the calendar to enter the weekly time frame may not pop-up so press the Control Key and the Start Date or End Date box at the same time.

Q67: Do I Have to Post Rates?

While posting rates is not required, our research has shown that most vacationers skip over properties that do not have rates posted. Our properties can be searched by rates now so if your rates are not posted in the actual rate table, your ad will not show up when someone searches by rates. Know this but you still do not want to use the rate feature, you can leave it blank.

Rental Coordination and Forms

Q68: Who is responsible for writing the rental lease agreement?

All vacation rental property leases must be coordinated by the property owner. We supply sample leases and welcome letters, a rental procedure checklist, and an inventory checklist form to registered members in our Owner?s Tools section. Contact us if you have any questions about vacation rental property lease agreements.

Q69: Who determines the price I charge for my vacation rental property?

You determine the price to charge for your vacation rental property. You may update your pricing structure at any time by logging into your account and clicking on Edit Rates.

Q70: How Do I Get the Renter the Key?

You can either mail the keys to the renter a week before their scheduled vacation with a letter explaining what is expected during their stay and upon their departure along with directions to the property. You can include a padded self addressed envelope for them to drop in the mail after they leave. Another option would be to install a combination door lock so no key is needed at all, just a code. This way all you have to do is e-mail them a letter a week before their arrival with instructions, direvtions and codes. That is what I do and it works out great. I purchased a Schlage model at Lowe's.

Q71: Do You Offer Sample Leases?

Yes in the Owner's Tool section of your account. You have to be a paid and active member on the site to have access to the Owner's Tools. Please note this is just a guideline for you to use in preparing a customized lease for you that pertains to you and your property.

Cancellation Policy

Q72: May I cancel my vacation rental listing at any time?

Yes but no refunds will be given for just changing your mind. We do offer a Rental Guarantee which would allow a full refund within 60 days of the listing activation date but this is only for new owners who have not yet renewed a current listing om our site. This is only for the very first property an owner lists with us and they are not happy with the results they receive. Your ad will be removed and guarantees are only granted to one property once. If you sell your property, you are not eligible for a refund or credit for any unused time.

Q73: Can I delete my advertisement if I am no longer interested in advertising?

Yes. You can login to your account and delete your listing any time. If you want to discontinue it until the following year, please e-mail us and we will deactivate it so it does not show active on the websites without actually deleting the property from your account. This way when you are ready to advertise again, all you have to do is login to your account and click on Renew Listing. Payment will be required to reactivate the listing. No credit is given for unused time.

Miscellaneous Questions

Q74: Can I find a listing using the listing number?

To find a listing, enter the Rental ID number in the search box on the homepage of VacationRentals2U.com and ShoreSummerRentals.com and click on Search or Go. If this does not fully answer your question please feel free to contact us by clicking here.

Q75: Is There a Direct Link to My Listing?

Yes, there is a direct link to each property you list. You are more than welcome to access your listings directly by entering your listing id number in the Rental ID box.

The URL for your listing will be:
http://www.vacationrentals2u.com/Views/detailView.asp?propertyID=______

AND

http:/www.shoresummerrentals.com/views/detailView.asp?propertyId=______

Enter your Rental ID at the very end of the url to the right of the = sign.

Q76: My City is Not Listed on Your Website.

You can list your vacation rental property in any city or state in the United States even if you do not see any other properties in that town yet. The city will dynamically create by you typing in the city name in the city box when creating your ad.

Q77: Featured Properties.

All of our properties (except Standard Memberships) show as Featured Properties on several pages of our site for added exposure. The properties randomly rotate according to a formula.

Q78: Referral Program

Word of mouth is key to our success and very important to us. Owners who refer other rental property owners to VacationRentals2U.com and ShoreSummerRentals.com will receive a credit on their next renewal. Please be sure to follow the Referral Program guidelines.

Q79: Can I Restore an Expired Listing?

Yes. All listings are saved in our database and can be reactivated by making a payment online. Just login to your account and click on Renew Property. The system will walk you through the payment process and upon payment acceptance, your ad will automatically reactivate showing up on the site instantly. Please make sure you update current descriptions, photos, rates and availability.

Q80: Can I Restore a Deleted Listing?

Yes, even if you logged into your account and hit Delete Listing. All listings are saved in our database and can be easily reactivated. Please e-mail us with your property address and rental id if you have it and I will place it back into your account. You can then login to your account and click on Renew Property. The system will walk you through the payment process and upon payment acceptance, your ad will automatically reactivate showing up on the site instantly. Please make sure you update current descriptions, photos, rates and availability.

Q81: Renters: Bounced Email

If a message is returned to you undeliverable or an owner is not responding to inquiries, please contact us.

Q82: Owners: Bounced Email

If a message is returned to you undelivered, we cannot provide you with the correct address to contact the person who sent the inquiry. Form-based inquiries ask the sender to enter an email address. There is no way to verify the validity of this address before sending the inquiry. It is up to the sender to ensure the email address provided exists and is typed in correctly. Sometimes it is possible to guess the address by checking for common misspellings (ex. Yahoo.con instead of Yahoo.com).

We cannot locate the correct address for undeliverable email address provided by prospective renters.

Send yourself a test email just entering "test" in the message box and an email address other than the one you registered with in the "From" box and click submit. Make sure the address you put in the From box is not the same address you used to register with and is a real address. If you do not receive the test email, check your inquiry box on VacationRentals2U.com and ShoreSummerRentals.com to see if it is there. If it is, make sure you have not blocked email from VacationRentals2U.com or ShoreSummerRentals.com via your spam controls (AOL users can enter keyword "SPAM CONTROLS" to check this).

If you have checked all the above and still did not receive your test email, please contact us.

Q83: Someone copied my listing text

If you believe that your work has been plagiarized, please contact us.

Spam, Scams, Complaints and Abuse

Q84: Spam Emails

Unsolicited commercial e-mail (SPAM) is prohibited from being sent through our system. We apologize that it was sent to you. Please let us know what you received by contacting us. For further information about internet fraud and fake check scams, see fraud.org.

Q85: Suspicious Emai

Usually emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction is a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding. For further information about internet fraud and fake check scams, see fraud.org.

Q86: Renter Overpayment Scams

Scammers will send you an inquiry, which may seem legitimate, but at some point suggest they send you more than your rental fees and ask you wire back the difference. The check they send you will be a fake, but usually takes the bank several weeks to catch it. By then, you have wired the difference back and will be unable to recover what you have sent. In some instances, the bad check will even clear your bank initially. We suggest you insist on exact payment, however, if you do accept an overpayment, wait at least 30 days before returning any funds. If you receive a suspicious inquiry mentioning that a third party (a business, assistant, or someone who owes them money) is going to send an overpayment, we recommend that you delete the inquiry without responding. See fraud.org for more information.

Q87: File a Complaint about a Property Owner.

VacationRentals2U.com and ShoreSummerRentals.com reserves the right to remove or not remove a listing based on the legitimacy and severity of the complaint. If you have a complaint about a property on VacationRentals2U.com and ShoreSummerRentals.com, please report it by e-mailing us.

Q88: Protection against Abuse/Fraud.

While abuse and fraud is not common in the vacation rentals industry, we recommend you take certain steps to protect yourself and increase the chance that your transaction goes smoothly.

Some vacation rental sites offer free trials or free listings, but these increase the chance of abuse and fraud because the owner is not verified by way of a financial transaction, listings are often copied from other sites and have errors and are out of date. It?s safer to use VacationRentals2U.com and ShoreSummerRentals.com as we devote significant resources to verify the legitimacy of our owners and their listings. We can also assure you that we investigate suspicious listings and remove listings for serious or multiple complaints.

We recommend that you request references, ask for a rental contract, and research the owner and property before your stay. You should also never wire money to owners via Western Union, Money gram or other instant wire transfer services. If you do not feel comfortable working with a certain owner, move on to a different rental.

Q89: Report Abuse/Fraud

If you are the victim of Fraud/Abuse from a listing found on VacationRentals2U.com and ShoreSummerRentals.com please e-mail us all the details.

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